Refund Policy

Our commitment to fair and transparent refund practices.

Last updated: 26 May 2026

ELIN CONSULTANCY LTD (company number 15440959) is committed to delivering high-quality management consultancy services. This policy outlines the circumstances under which refunds may be issued.

1. Consultancy Services

Before Work Commences

If you wish to cancel an engagement before any work has commenced, you are entitled to a full refund of any deposits paid, minus a 5% administrative fee to cover setup and scheduling costs.

During an Engagement

Once work has commenced, refunds will be calculated on a pro-rata basis. You will be charged for:

  • All hours of consultancy work completed up to the cancellation date
  • Any third-party costs incurred on your behalf
  • Materials and deliverables already produced

Any remaining balance from prepaid fees will be refunded within 14 business days of the cancellation date.

Completed Engagements

Once a consulting engagement has been completed and deliverables accepted, no refunds will be issued. If you are dissatisfied with the quality of our work, please contact us within 7 days of delivery so we can discuss remediation options.

2. Dashboard Subscription Plans

Monthly Plans

Monthly subscription plans may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial-month refunds are provided.

Annual Plans

If you cancel an annual plan within the first 14 days of purchase, you are entitled to a full refund. After 14 days, you may cancel but no refund will be issued for the remaining subscription period. Your access will continue until the end of the paid period.

Plan Downgrades

If you downgrade your subscription plan, the change takes effect at the start of the next billing period. No refund is issued for the difference in the current billing period.

3. How to Request a Refund

To request a refund, please contact us at:

Please include your engagement reference number or subscription details, along with the reason for your refund request.

4. Processing Time

Approved refunds will be processed within 14 business days. Refunds will be returned to the original payment method used for the purchase.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Custom reports and deliverables that have been accepted by the client
  • Training sessions and workshops that have already been delivered
  • Third-party software licences or tools purchased on behalf of the client
  • Services rendered beyond the 7-day satisfaction review period

6. Disputes

If you believe a refund has been unfairly declined, you may escalate the matter by writing to our registered office at 167-169 Great Portland Street, London, England, W1W 5PF. We will review your case within 10 business days.

7. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with a revised date.